Help Desk Support Analyst

45 weeks Diploma Program

After graduating from Academy of Learning College, I became very confident and was able to find employment within my field. Every student should consider taking the first step in investing time improving themselves because the future is bright and promising.

- Mr.W.

Why choose Help Desk Support Analyst Program at AOL?

This program provides students with the necessary skill and knowledge to support users of computer systems and software applications. It provides in-depth knowledge on evaluating, configuring, and troubleshooting communications hardware, software, and operating systems. This program also introduces the skills necessary to effectively provide remote customer support, and deal with issues Help Desk Support Analysts may encounter on the job when addressing customer requirements. This program prepares the student for several industry certifications. These are: CompTIA A+ certification, and Microsoft Certified Desktop Support Technician (MCDST) certifications.

Help Desk Support Analyst Career Highlights

Graduates of this program will find career opportunities with computer hardware manufacturers and retailers, software manufacturers, within their call centres and information technology departments throughout the private and public sectors. Job opportunities often exist within the technical support departments of large companies within the insurance, financial, pharmaceutical, and telecommunications industries. Careers that correspond with the skills learned in this program include:

• Help Desk Support Analyst
• User Support Technician
• Computer Help Desk Representative
• Help Desk Technician
• Software Technical Support Analyst
• Systems Technical Support Analyst

Do you have questions or require more information? Let us help you make the right decision for your future…

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